Under pressure from the medical director, Zanna is forced to hunt for a scapegoat. Ben insists on his own methods to treat a pregnant patient.

Zanna faces a challenging first day running the emergency room at a frantic, overcrowded Berlin hospital.

Zanna clashes with the staff after introducing new department rules. Ben's struggles become more evident.

Ben and Zanna finally begin to make peace. Emina, Dom, Olivia, and Olaf find themselves fighting through a busy night shift.